We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return:
- The item must be in the same condition you received it.
- It should be unused, undamaged, with tags intact, and returned in original packaging.
- Proof of purchase or receipt is required.
To start a return, contact us at [email protected] or via WhatsApp at +971 56 466 9803.
Once your request is approved, we will provide return instructions along with shipping details.
Items returned without prior approval will not be accepted.
You can always reach us for any return-related questions at [email protected].
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is:
- Defective
- Damaged
- Or if you received the wrong product
This allows us to assess the issue and make it right promptly.
Exceptions / Non-Returnable Items
Some products cannot be returned, including:
- Custom or special-order items
- Gift cards or promotional items
- Items purchased on sale or discount
We also do not accept returns for hazardous items, flammable products, or restricted materials.
If you’re unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
Yes, we do offer exchanges.
The quickest method is to request a return first. Once your return is approved, you may place a new order for the product you want in exchange.
European Union 14-Day Cooling-Off Period (If Applicable)
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a specific reason.
The returned item must still meet the same eligibility conditions—unused, in original packaging, with tags, and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that bank or payment provider processing times may vary.
If you do not receive your refund within 15 business days after approval, please contact us at [email protected].